1. Shipping & Returns policy
At Look, we provide FREE Standard delivery to any address within Local. However, do note that we do not deliver to restricted areas.
On the front, we deliver to most states that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of states that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact.
- All items must be unworn, unused, unwashed and in its original condition
- Cloth should have no scuff marks on its outsole.
- Originals receipts would need to be included.
- All items would need to be purchased originally.
- If non of the above conditions are met, we regret to inform that we are unable to process any claims for.
- exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable online portal.